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the stockroom using a computerized inventory system

Support Staff On-Call Roster/Hours

One member from the Experiment Support Group serves as the Program Manager each week that SSRL is running. This person tours the floor with the Duty Operator daily at approximately 3:00 PM. If you contact the Duty Operator with a problem that he/she cannot solve, the Duty Operator will contact the Program Manager. On-call hours for individual beam line problems are 8:00 AM to 10:00 PM, Monday through Friday, and 8:00 AM to 5:00 PM Saturday, Sunday and holidays. If you need to contact the Beam Line Program Manager outside of normal working hours, this must be done through the Duty Operator.

Computer support is not routinely available after hours. If there is a failure after hours the person responsible for the system can be called at the discretion of the Program Manager. Again, initial contact should be made through the Duty Operator.
 

Medical Service

The SLAC Medical Department (ext. 2281), located in the A&E Building, Room 137, provides medical service from 8:00 AM to noon and from 1:00 PM to 4:30 PM during the work week. The SLAC Medical Department is available to users for emergencies and medical problems that may occur while at SLAC.
 

Emergencies During Off-Hours

In case of accident or emergency on the SLAC site outside of normal working hours, call 9-911 for paramedic response.
 

SSRL Stockroom

SSRL has a small stockroom of commonly used items. The items are checked out of the stockroom using a computerized inventory system. Supplies taken will be charged to your user account. To use the system you must know your Spokesperson's name and your user account number. Your user account number may be obtained from Michelle Steger in User Administration. The stockroom is located on the ground floor of Building 120 near the main stairwell.

The stockroom hours are 7:00 a.m. to 4:00 p.m., Monday through Friday. The Duty Operator can assist users after regular hours; however, you are encouraged to use the stockroom during normal business hours.
 

SLAC Stores

A catalog for SLAC stores is available in the SSRL stockroom; please do not remove it. SLAC stores is located in Building 81, hours are 7:00 AM - 11:30 AM and 1:00 PM - 4:00 PM.
 

Documentation

There is a notebook at each station containing documentation specific to that experimental area.

All software documentation is available from Ellie Fazli (ext. 3038).

Copy Machines

Copy machines are located in the Building 120 Library area and on the Building 131 experimental floor between Beam Lines 5 and 6.
 

Telephones

Telephones are available at each beam line, the direct dial number should be printed on the telephone and on your beam time notification form. For internal calls, dial only the last 4 digits. For local calls within the 650 area code, dial 9 first to get an outside line, then dial the local number. For local calls to area codes 408, 415, and 510, dial 9-1-(area code) and the 7-digit number. (see Phone Numbers for Beam Lines and Other User Labs/Services)
Long Distance
You can make calling card calls within the U.S. from telephones with any class of service. If you have a calling card from AT&T, call 1-800-225-5288; for MCI, call 1-800-674-7000; for Sprint, call 1-800-877-8000.

You can also use calling cards from many other carriers. Contact your service provider for additional information.

Telephone carriers will not allow you to charge calls to restricted countries to a calling card; you need to bill it to your home phone number instead. (The designation restricted changes frequently; you can find out by simply calling the country by the usual procedure.
International Calls
Long distance calls should be charged to your calling card or credit card. A few offices at SSRL have international capability, and arrangements can be made to use these phones if necessary. Please see someone in User Administration for help.
 

Duty Operator Paging

To use this pager, dial 9-846-0440. When you hear the beeping stop, dial the phone number for the return call. The pager is a dispatched system and is not instantaneous. You can also page the Duty Operator by dialing the general building pager number 161.
 

General Paging

To activate the paging system for Buildings 120 and 131, dial 161 from any phone and begin your page. Include the name of the individual you are trying to reach and your phone number for the return call. REPEAT THE ENTIRE PAGE TWICE. In consideration of other users, please limit your use of the floor paging system.
 

Faxes

The number of the FAX machine, located in the Building 120 mailroom, is (650) 926-3600. The FAX machine in Building 137 is (650) 926-4100, and is located near the reception area.
 

Federal Express

To send out Federal Express shipments from SSRL containing documents only please call the Building 137 receptionist, Jennifer Peck (ext. 2600). To send boxes/packages via Federal Express see information on shipping and receiving below. To ship material to SSRL by Federal Express the address is: 2575 Sand Hill Road, Building 120 or 137, Menlo Park CA 94025. Please include beamline and spokesperson's name. Federal Express packages are delivered at SLAC receiving at 10:00 AM and then SLAC makes their delivery at 2:00 PM at SSRL. If you need your Federal Express package earlier, please call ext. 2300. You will have to go up to SLAC Receiving to get your package.
 

Shipping and Receiving

To expedite your equipment shipments to SLAC, please call Milo Lewis (ext. 2091) with the way/air bill number and the name of the carrier on the day you ship out your equipment. Shipments should be addressed with your name, c/o Milo Lewis Building 120, to expedite their passage through SLAC receiving. Due to a lack of storage space, we request that your equipment arrive no more than one week before you do. Please understand that under the terms of the User Agreement, SSRL does not assume any liability for your equipment. COD packages cannot be accepted. Users with beam time on macromolecular crystallography beamlines should reference SMB User Shipments for more information on shipments to and from SMB beamlines at SSRL.
 

Storage

Very limited storage space for experimental equipment is available at SSRL. To arrange for storage or set-up space contact Glen Kerr (ext. 3049).
 

Cranes and Forklifts

SSRL has cranes and forklifts available. These can only be operated by licensed personnel. Please contact the Duty Operator to arrange for equipment to be moved.