A large European operator with fixed-line, mobile and Internet assets wanted to implement a fully integrated, strategic, end-to-end inventory management system across all of the fixed infrastructure for its fixed, mobile and data networks.

The challenge

Over the years our clients networks had become increasingly complex, dynamic, and therefore more challenging to manage with traditional approaches. It needed a system capable of delivering a graphical, end-to-end representation of its circuits and systems for all its fixed line transmission circuits and equipment, and for the fixed elements of its wireless network.

Capgeminis Approach

The project involved migrating data from the legacy inventory system to the state-of-the-art Cramer Systems software. The project involved three main aspects:

• Modeling the network and service resources to ensure the Cramer software reflected in detail the clients business practices and customer interactions
• Configuring and customizing the original inventory framework introduced by Cramer, including developing new modules and interfaces to add functionality as the need arose to meet specific client requirements
• Migrating all existing data from legacy systems and, where necessary, original Cramer installation to the new Cramer software

Value Delivered

The project has addressed our clients core inventory problem by providing a solution that successfully overcomes the issues of complexity, change and scalability to improve business performance through OSS. The benefits of the project include:

• Improved productivity through data consistency
• Easy-to-use graphical representations of complex data
• Service deployment automation
• Refined inventory processes across previously discrete domains and technologies
• Dramatic reduction in the annual cost of maintenance of the inventory system  
• Enhanced inventory management that delivers demonstrable bottom line benefits by improving operating efficiency
• The new software package can be applied to GSM, GPRS, UMTS, transmission, access, and data (IP VPN), with shared development, validation and management under a global maintenance contract
• Implementation of a scalable system that can handle increasing numbers of users across the business 

Today our client is better able to manage its essential assets: while infrastructure can be purchased, it is managing the cost and delivery of what it sellsnamely, network capacityand this is the key to its profitability.