First there were hyperlinks. Next there were buttons. Then we had tiles.
Following that there were banners. Then pay-per-click search.
All of these have served, for a long time, as the meat and potatoes of online
advertising units. At first, costs for this advertising were flat rates for
placement. Kind of like slotting fees for shelf space, advertisers paid for real
estate and kept it for the term of the contract worked out between marketer and
publisher.
Not long after, the impression became the coin of the realm for media, the
currency of exchange for advertising inventory.
But over the years, a lot of other ad formats have come online. WeŠe got
large display ads that take prominent positions on a web page or are served in
the transition of clicking from one page to another. There is streaming audio
that is served either as part of a banner; or it is served either before or
after an audio contents stream. And there is video.
What all of these
formats, more in demand and in wider use than ever before, have in common is
that they are all formats that have originated offline, over traditional media
channels.
Online now offers advertisers the opportunity to use -- in one medium -- many
of the same tools and strategies developed for various other media. The web has
more or less become an environment of convergence.
Broadband has brought to online the ability to generate and serve an
increasingly complex array of advertising formats. And broadbandŠ growing
ubiquity has given advertisers access to larger audiences, making the
development and deployment of these more robust ad formats an efficient and
effective proposition.
But how do we treat these formats? How do we plan and buy them? Do the old
formats conform easily to online ad models, or do they bring with them the
methods for planning and buying that they inherited from their forebears?
Like Print
ThereŠ nothing all that new about large-sized display ads online. TheyŠe been
around in various forms for years. WeŠe had interstitials and superstitials;
weŠe got quarter-page and half-page units.
With a larger data pipe now servicing just over half of the online
population, more can be done with these units than has heretofore been
possible.
But should we simply treat these as if they were just like bigger banners,
selling them at a slightly higher premium, and leave it at that? How do I, as a
buyer, determine their actual value versus their value relative to the majority
of banner-based display advertising that is found on the web?
IŠŽ like to propose that these kinds of ad units be treated differently. I
suggest that ad units such as these and the media they run with be dealt with
much in the same way as we deal with print.
Not all online ad vehicles can be treated like print, and for the moment I'm
going to set those that canŠ aside for a different kind of evaluation. (I'll get
back to them shortly.)
For a property that behaves a lot like print (e.g., Salon.com,
special-interest content sites, financial news and newspaper sites, et cetera),
online inventory should be sold much like print inventory: a fixed position that
exists on a page for the life of the issue.
When I buy print, I pay a CPM derived from a guaranteed rate base. A rate
base is a minimum circulation for a magazine guaranteed by the publisher. It is
a way to guarantee advertisers that at least some fixed number of people will
have a chance to see their advertisements. It serves to fix an "opportunity to
see" (OTS) and set a floor for communication delivery.
Some …?number of unique individuals will have an opportunity to see my ad. If
I buy placement on The Onion in the July 13 issue, the ad stays up for the week.
The ad unit needs to be permanent. When I "turn the page" on an article, maybe
there's another advertiser there who has a fixed placement. CPMs for circulation
can go up some, but the numbers of impressions become less of a focus, and the
problems of remnant inventory, for those sites that have this problem, can go
away.
Yes, impression CPMs will effectively go down, but that's okay. If, as an
advertiser, I buy space in an online publication and get more impressions for my
dollar, the efficiency of that effective CPM is increased, and I will be more
likely to buy in that publication again as a result.
What happens then is that out of pocket for an ad placement goes up, the CPM
goes down, and inventory management becomes a simple matter of availability of
ad space as it relates to actual audience rather than a monthly frenzy of
booking millions of impressions.
Also, clients can more easily satisfy their need to see their ad where the
agency says the ad is running. The clientŠ ad, instead of being in a dynamic
rotation with dozens of other advertisers, will be on the page that has been
negotiated for the time it takes to deliver on the guaranteed audience.
Like Radio
Streaming audio content is now a given online. Though there are still the
occasional 揵uffering?issues, most online audio content now serves as smooth as
an early Spring run-off.
There are a lot of people who now stream audio content on a regular basis, be
it online radio or the more talked about podcast.
According to @planŠ Summer 2005 release, there are over 34 million people who
have listened to the radio online or have streamed audio content in the course
of a month; nearly 12 million of them do so every day.
Arbitron sets the figure higher, reporting monthly internet radio audiences
at an estimated 37 million Americans. According to data found in the
Arbitron/Edison Media Research Ÿhe Internet and Multimedia 2005: The On-Demand
Media consumer, as of January 2005, 15 percent of Americans say they have
listened to internet radio in the last month, and eight percent have listened to
internet radio in the past week.
Whichever set of data you accept, in either case the numbers are big enough
that they should be attracting advertisers?attention.
So why aren't more advertisers getting onboard?
One of the reasons is that those selling streaming audio are having a hard
time finding the right person at an agency to approach. Secondly, it isnŠ
uncommon that no one at the agency is sure who the right person is, either.
And finally, no one is sure of the best way to position, buy and sell
streaming audio. Impressions? Spots? Gross rating points
(GRPs)?
Streaming audio as an advertising vehicle needs to be made
comprehensible to media people and brand managers who already understand radio.
One solution might be to treat streaming audio like it is radio -- a midday
radio daypart, to be exact. When buying radio schedules, buyers have four main
dayparts they can buy: a.m. drive, midday, p.m. drive, and evening/weekends.
The midday daypart used to be a way to supplement your radio schedule and get
messages into the ears of working people listening to the radio in the office.
But with streaming audio, advertisers trying to reach any demographic or
psychographic can get their messages out to their audiences not only locally --
as most radio is bought -- but nationally, because they can buy the specific
genre or format only and not a whole radio schedule. And again, they can speak
to their audiences at a time when no one else is (except maybe their bosses).
Next thing is to determine inventory units. A per-spot or GRP could serve as
the currency. For formats that have a great deal of listeners, it is easy to
determine what the GRPs would be and how an advertiser's online radio schedule
fits the overall communication impact of an offline radio schedule. Advertisers
could use online audio-streaming buys as a "midday daypart" to supplement their
offline radio buys.
Doing this accurately and effectively will require greater research on the
various online audio outlets, but this is being worked out. Arbitron, in
conjunction with comScore and Scarborough USA, have a great deal of data about
online audio/radio audiences and are continually working to get more precise,
granular data.
Like TV
So much as been said about video online in the last few months that sometimes
I think IŠŽ rather chew aluminum foil than read more about it. I even wrote a column dedicated entirely to video just a few
weeks ago. But let me just say a few words about video online in this
context.
Video is going to become the preeminent online ad format in the months and
years to come. But questions about how it is to be evaluated alongside the rest
of the online media communications package remains to be determined
definitively.
IŠŽ like to suggest that, like television, online videoŠ communication
delivery be evaluated against audience delivery rather than impression delivery.
Before the eye rolling begins and protestations abound about using old media
metrics to assess a new media execution, think about this.
As I am wont to say, people make purchase decisions, not impressions. If IŠ a
client with a product to sell, being able to evaluate my media in terms of the
potential number of people I am going to reach with that media is a lot more
important than the number of impressions I am going to deliver against that
media. Some number (X) of people is going to be exposed to my message. Some
number (Y) of people within that X is going to be persuaded by that message. And
some (Z) number of people within that Y is going to act on that persuasion. From
this data, I can determine the success or failure of an advertising campaign and
calculate projected number of units to be sold and how to distribute them.
One of the unique things about the internet is that it does, after all, act
as a convergence medium. Some online media vehicles act like print, some like
broadcast. To think of online monolithically in terms of how it delivers media,
what media currency is used, and how that currency is evaluated is to ignore the
variety of onlineŠ content delivery possibilities.