| PHULmonty integrates the following functions to aid in
business operations, and CRM: Order Entry Account and payment on account
management Order invoices and Account Statements A real time online Sales
Monitor (see sales totals changes as they occur) Sales reports, by product,
customer, and sales representatives Call Center with issue management and
reporting Product Inventory management System Administration functions These
functions are implemented using an "open" RDBMS as a data repository giving the
user direct access to the data and database "views" to aid in data analysis,
business, and customer relationship management. The intent of the system as
implemented is to be used by smaller organizations, which have a small number of
users. PHULmonty uses MSAccess for data storage, and view management. Most, if
not all of the "business rules" are implemented as database views (queries),
thus allowing a large amount of system flexibility without application level
programming changes. This is an open and extensible system, with plans to
implement purchasing, time and billing, and other functions. This approach
provides the advantages of an open relational database system with CRM
functionality, without the relatively high cost of an Enterprise level system.
Although by up scaling to a more enterprise oriented ODBC compliant RDBMS, it
can be used by larger organizations. Up scaling using other RDBMs can be
accomplished with relatively little effort, and is currently planned, for other
implementations. The demonstration version allows all the implemented functions
to be used, and is only limited to the time you may use the program, after the
demonstration period you must obtain a full license. |
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