In the hospitality and retail markets, the ability to access information
anywhere and at any time is key to ensuring increased competitiveness,
productivity, and customer-focus. In this era of ?#8364;œservice anywhere?#8364;? mobile and
wireless systems are a key competitive differentiator allowing companies to
react immediately to emerging market opportunities and challenges.
Mobile and Wireless Solutions for Point-of-Activity Computing
Hotel and Resort Systems
- Connect front desk, reservation, point-of-sale, accounting, inventory
management and maintenance systems.
- Express curbside check-in eliminates peak-time reservation-desk lineups.
Mobile pocket-sized computing devices linked with the hotel's reservation system
allow for easy room assignment, room key card coding, printing of payment
receipts, and booking dinner reservations ?#8364;“ all without the need to stop at the
registration desk.
- Advanced synchronization technology means guests are assured their account
is always as up-to-date as their latest order, making checkout a breeze.
Restaurant and Food Service Systems
- Equipping serving staff with handheld devices achieves efficient, error-free
service.
- Entering orders directly into the device and transmitting them wirelessly to
the kitchen right from the tableside, increases order accuracy and quality of
service.
- Electronic signature capture allows for payment processing right at the
table.
Store Systems
- Handheld scanning devices look up the prices of goods and enable self
check-out. Once all desired items are scanned, a simple swipe of the credit card
and printout of the receipt, and the transaction is complete.
- Inventory levels are updated each time a transaction takes place.
- Information such as sales, inventory and customer data is synchronized to
head office after each transaction to ensure staff members always have an
accurate, up-to-the-minute snapshot of their inventory, operations and
performance.
Benefits of Mobile and Wireless Computing
Since organizations need to provide the ultimate in service while watching
their costs, the benefits of mobile and wireless computing are significant.
iAnywhere Solutions technology can help you:
- Increase accuracy of data
- Improve customer service and retention
- Improve operational efficiency and effectiveness
- Increase competitive advantage
Innovative Hospitality and Retail Customer Successes
Food Services: CBORD Group
?#8364;œOur systems are designed
to provide automation for all aspects of the food service operation from the
purchasing of goods, through production and service, through back office
operations. We wanted to integrate our systems so that food service providers
with customers in different markets (such as hospitals, universities and
correctional institutions) didn't have to run separate systems for each group of
customers. By integrating our systems, clients' data can now be stored in one
database and common information such as food definitions and recipes can be
shared across their enterprises.?#8364;?/EM>
Leo Tohill,
Product Manager,
The CBORD
Group
Managing Food Service Organizations
Running a large food service operation of a major medical center, retirement
community, university, recreational complex or correctional facility is no
picnic. There are thousands of details that directly impact a food service
company's ability to deliver quality products and service, and to make a fair
profit. These include creating, testing and doing nutritional analysis for
numerous recipes and menus, purchasing and inventory control, management of
production schedules, and handling of accounts payable and receivable. To help
institutional and commercial food service organizations manage critical
activities and ensure the satisfaction of their customers, The CBORD Group has
created a suite of software applications using SQL Anywhere Studio.
For more information about The CBORD Group, visit www.cbord.com
View the CBORD Group Success
Story
Hotel Systems: VingCard
"VingCards improve service
to customers. They are an inexpensive and extremely efficient way to provide
access to guest services. Our clients are using them for everything from the
very basic unlocking of doors to using smartchip technology to recognize and
provide bonuses to loyal customers. When we chose SQL Anywhere Studio we knew
there were lots of client/server databases on the market, but most of them
require some level of onsite support. This was inappropriate to our customers ?#8364;“
most of whom have no IT staff. SQL Anywhere Studio - was a small, stable,
flexible and easy to deploy database that would meet the needs of our smallest
installation which uses one computer, up to the largest which has over 50
workstations in the reception area."
Halvor Aase,
R&D
Manager,
VingCard
Electronic Card Lock System
Increasing Security
VingCard is the world's leading supplier of electronic lockcard technology to
the hotel, casino and cruise industries, with over 2 million locks installed in
properties in 136 countries. The company has developed an innovative suite of
applications to expand its lockcard systems based on SQL Anywhere Studio.
VingCard's business objective is ?#8364;œ to provide electronic card systems wherever
people sleep away from home.?#8364;?Clients buy the VingCard Vision software solution,
together with blank VingCards and hardware, which reads and writes data onto the
cards. This allows properties to provide their customers with access to a wide
range of facilities without the need to monitor usage. This card contains
identification information and details such as duration of stay and services the
guest may be entitled to. The guest can then proceed to the hotel and without
needing to check in, use the VingCard in door swipe mechanisms to unlock their
room, buy food and check out automatically.
For more information about VingCard, visit www.vingcard.com
View the VingCard Success
Story
Restaurant Systems: Chick-fil-A
?#8364;œOur systems are designed
to help our owner-operators make more money. Their paychecks are tied to their
stores' net profits, so they're very focused on controlling costs in their
stores. Our tools are designed to provide them with the information they need to
run their businesses and to be more successful. We were looking for a
small-footprint, self-administering system, and SQL Anywhere fit the bill. SQL
Anywhere is really a natural fit for the day-to-day operational requirements
that are typical to our restaurant business.?#8364;?
Jon Bridges,
Vice President of Information
Technology,
Chick-fil-A
Increase Profitability of
Restaurant Chain Operations
To ensure the efficient operation of the company and help the chain's
owner-operators maximize their revenues and profitability, Chick-fil-A
implemented a Restaurant Information System (RIS2000) using SQL Anywhere Studio.
The SQL Anywhere database stores information on employees, menu items and
recipes, vendors, sales transactions, and accounting information required to run
the restaurant. The application, however, is more than a data repository. It
enables bi-directional synchronization between the restaurants and the corporate
office over a dial-up line. This allows each Chick-fil-A restaurant to replicate
sales transactions, vendor payments, bank deposits and other operational
information to the corporate database in Atlanta at the end of each
business
day.
For more information about Chick-fil-A, visit www.chickfila.com
View the Chick-fil-A
Success Story
Retail Systems: Datavantage
?#8364;œRetailers want a system
that fires right up, performs well, and is extremely easy for their associates
to learn and to use. Using SQL Anywhere, we've been able to deliver a system
that they can take out of the box, turn on and start ringing sales ?#8364;“ a system
that's very reliable and selfmaintaining. I'm an advocate of iAnywhere
Solutions' tools, technology and direction. I tell people there's nobody
producing better tools for building applications. They're easy to use, reliable
and well supported. They really have no peer.?#8364;?/EM>
Richard Cully,
Executive Vice President of
Technology,
Datavantage
Enables Sales Associates
to Focus on Customer Service
To shoppers it may look like just another cash register, but the ?#8364;œregister?#8364;?
at some 8,000 specialty retail stores, including Country Curtains, Helzberg
Diamonds, Roots Canada, S&K Menswear, Syms and Wilson Leather, is a lot more
than that. It's a multi-function, point-of-sale (POS) system that handles sales,
returns, and lay-aways as well as shipping and receiving, human resource
management, inventory management, and reporting. This extremely popular Store 21
system developed by Datavantage, Inc., is powered by SQL Anywhere Studio. The
Store 21 system has been enthusiastically embraced by specialty retailers with
more than 50 clients using the system in 8,000 stores across North America.
Helzberg Diamonds, a Store 21 user since 1997, reports that the system saves
10-15 hours per week per store in administrative tasks, which enables sales
associates to focus on customer service.
For more information about Datavantage, visit www.datavantage.com
View the Datavantage
Success Story
iAnywhere Solutions: Driving the Development and Growth of the
Hospitality and Retail Technology Markets
iAnywhere Solutions is well positioned to assist you in making your retail or
hospitality business successful. IAnywhere Solutions is the acknowledged mobile
database market leader, with over nine million deployed seats and 800
application partners who bet their business on the company by delivering
iAnywhere Solutions-powered vertical applications. In the retail and hospitality
sector, iAnywhere Solutions' restaurant partners account for 46% of all
restaurant POS in North America.* Through its industry-leading mobile and
wireless technology, iAnywhere Solutions enables businesses to distribute
information anywhere.
Information Anywhere the Customer Is
Today's
value-conscious consumer faces more choices than ever, and as a result
demonstrates less brand loyalty in favor of convenience. Companies who provide
superior customer service experiences distinguish themselves from the
competition, improving customer retention and fostering loyalty. iAnywhere
Solutions' technology provides fast, reliable ?#8364;œalways available?#8364;?access to
enterprise data in a variety of non-traditional settings. Employees can
effectively serve customers in a variety of value-added locations, such as
parking lots, temporary stores or departments, and even self-serve kiosks.
Reacting Instantly to Market Changes
Equipping locations
with iAnywhere Solutions technology makes it possible to identify and act
instantly on sales or customer service opportunities. With built-in superior
synchronization technology, companies can exchange information between head
office and stores, restaurants or hotels as often as they need to. As a result,
point of activity devices and inventory control systems are always as up-to-date
as the morning's sales flyer, the afternoon's lunch special, or the evening's
room service order. These systems arm organizations with the crucial information
they need to react quickly to constantly changing market conditions.
Improving Information Sharing Across the Enterprise
In
today's business environment, on-site systems must exchange data with other
systems within the organization whenever updates are needed. With wireless
technology and the extension of retail and hospitality technology to a whole new
class of handheld devices, this requirement is now even more far reaching.
iAnywhere Solutions' advanced mobile and wireless technology ensures that
employees can continue to effectively capture and share data, regardless of
where they are.
*Source: Chain Store Guide, The Market Study of Foodservice Technology
2000 Edition
No Compromise with iAnywhere Solutions
iAnywhere Solutions, a subsidiary of Sybase, Inc., provides software
solutions that enable anywhere, anytime access to enterprise information. With
more than a decade of experience, iAnywhere Solutions provides a one-stop source
for organizations' needs across key markets including hospitality and
retail.
iAnywhere Solutions delivers the low cost, easy-to-use technology
that allows for the development of open, flexible solutions. When you add in
world-class professional services and a broad range of solutions from
experienced industry partners, it's easy to see how iAnywhere Solutions makes it
easy to collect data at the point-of-activity and ultimately improve customer
retention and service.
iAnywhere Products
SQL Anywhere Studio
The market leading data management and
enterprise data synchronization solution, enabling the rapid development and
deployment of database-powered applications for mobile, remote and small to
medium sized business environments.
M-Business Anywhere
The
industry's most scalable platform for delivering Web-based applications and
content to mobile devices. It enables ?#8364;œalways available?#8364;?computing, providing
both secure wireless and offline access to information ?#8364;“ allowing users to
access the information they need, when and where they need
it.
Afaria
A complete all-in-one solution that provides
advanced systems management that extends beyond the headquarters LAN. It allows
you to manage any of a broad range of frontline devices, such as laptops and
tablets, handhelds, Pocket PCs, smart phones, POS systems, and remote desktops
and servers. It reduces costs due to software distribution, help desk support,
inventory maintenance as well as lost productivity.
Pylon
A set
of flexible, feature rich, secure solutions that extend a company's existing
Lotus Notes and Microsoft Exchange infrastructure to handheld devices. Pylon
products enable organizations to mobilize corporate email, calendar, contacts,
task lists, expenses and custom Notes applications, easily ?#8364;“ with no programming
required.
RemoteWare
Recognized by thousands of retail
customers as the leader in polling, file transfer, and content distribution,
RemoteWare fully supports both classic POS devices and contemporary software
environments. RemoteWare also supports a broad range of networking options,
including asynchronous dial-up connections and VSAT and frame relay IP networks.
RemoteWare is trusted by retail and hospitality companies worldwide to get
business critical data and content where it's needed, when it's
needed.
Services to help you succeed
iAnywhere Solutions is committed to helping your organization succeed in
developing and deploying effective solutions. iAnywhere Solutions delivers a
wide range of services, support, and education throughout your project life
cycle. This enhanced technical expertise and access to extensive resources
accelerates development and deployment ?#8364;“ saving you time and money. Our
experienced consultants are experts in implementing mobile and wireless
technology and can deliver projects from start to finish using proven
methodologies and quality management systems. Customizable applications serve as
a starting point to help you develop solutions that make sense for your
business.
Partner with iAnywhere Solutions and Watch Your Organization Thrive
iAnywhere Solutions is committed to partnering with your organization to
maximize business opportunities and achieve mutual success. The iAnywhere
Solutions Alliance Program features a wealth of services and programs including
a channel focused sales force, comprehensive marketing and sales tools,
education, and support. Join the thousands of partners who are already taking
advantage of iAnywhere Solutions' vast experience, knowledge and leadership in
the hospitality and retail markets.
For more information, or to become a partner visit our Partner Site: http://www.ianywhere.com/partner/index.html
Get the Details
Learn more about solutions for the hospitality and retail industries and
discover how other organizations throughout your field are addressing similar
challenges. Call 1-800-801-2069 or visit our Web site: www.ianywhere.com/hospitality
