SysAid is software for organizations' IT (Information
Technology)
departments. It provides asset management, automatically scanning the
organization's network and listing its machines. SysAid provides details on each
machine (its hardware, software, history, and more), and lets you
remote control it. Without ever leaving their office, IT
managers
can control the entire organization's inventory.
SysAid Help Desk Software also provides
service management (help desk). End users use forms to submit service requests
(error reports, calls for assistance, etc.), which SysAid managers receive and
deal with. The system uses Email, SMS, and IM to provide the most efficient
methodology possible.
SysAid offers multi-language support, providing
interfaces in English, French, German, Italian, Spanish, and
Hebrew.
