SysAid is software for organizations' IT (Information
Technology)
departments. It provides asset management, automatically
scanning
the organization's network and listing its machines. SysAid provides details on
each machine (its
hardware,
software, history, and more), and lets you remote control it. Without ever
leaving their office,
IT
managers
can control the entire organization's inventory.
SysAid Help Desk Software also provides
service management (help desk). End users use forms to submit service requests
(error reports, calls for assistance, etc.), which SysAid managers receive and
deal with. The system uses Email, SMS, and IM to provide the most efficient
methodology possible.
SysAid offers multi-language support, providing
interfaces in English, French, German, Italian, Spanish, and Hebrew.
