| SysAid is software for organizations' IT (Information
Technology) departments. It provides asset management, automatically scanning
the organization's network and listing its machines. SysAid provides details on
each machine (its hardware, software, history, and more), and lets you remote
control it. Without ever leaving their office, IT managers can control the
entire organization's inventory. SysAid also provides service management (help
desk). End users use forms to submit service requests (error reports, calls for
assistance, etc.), which SysAid managers receive and deal with. The system uses
Email, SMS, and IM to provide the most efficient methodology possible. |
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