International
Paper's Balboni says many companies won't wait for a nationwide network.
Instead, local networks, such as the one in Tulsa, or individual retail or
manufacturer networks will emerge first. "We have several tests with retailers
running right now," he says.
Among them are J. Crew and Gap Inc. J. Crew acknowledges the partnership but
declined comment. "RFID will be a competitive advantage, and retailers aren't
anxious to share their future plans for supply-chain technology with
competitors," one supplier says.
Here's how it might work: Goods would be individually tagged with a unique
"license plate" that identifies their manufacturer, size, and color-so that when
they arrive at a store's loading dock, the receivers know what the carton
contains and send that data to the supplier and to the company's enterprise
resource planning, supply-chain, and billing systems. On the store shelf, RFID
emissions from the goods could be received 24 hours a day, feeding information
on inventory to salespeople and to suppliers, and making it possible to keep
store shelves well-stocked.
Such precise tracking may raise privacy concerns. But the Auto-ID Center has
an answer: Once a buyer purchases an item, a store would deactivate the radio
emission. What's more, a radio-frequency receiver must be within three feet of a
chip to track it.
One of the big benefits is that RFID systems would theoretically eliminate
the need to conduct inventories by hand. "Think about the kind of money
retailers invest in inventorying their stores," says Tim Prieve, VP for
go-to-market logistics for Retek Inc., a retail software supplier that plans to
integrate RFID with its products. "Twice a year, they disrupt their operations
and count every item. If I'm a retailer with 1,000 stores, and it costs me
$20,000 to $30,000 per store per year to do that, I've got a pretty significant
investment."
The economic case will be easy to make when the devices drop from their
current price of about 75 cents each to about 25 cents apiece, Prieve says.
"This is something you can lay out in front of your CEO in two sentences and he
gets it," he says. "Retailers understand the cost of being out of stock on the
shelf-and know that 30% of the time the goods are in the store after all."
Cost wasn't an issue for the San Francisco International Airport, which next
month will begin one of the first major commercial rollouts of RFID technology.
Its new baggage-tracking system will use a high-frequency system from SCS Corp.
that includes a chip and microwave antenna on an adhesive-backed strip. When
ticket agents check in a passenger, the airline's computer system will
automatically screen for criteria that trigger security concerns-an expensive
one-way international ticket paid for in cash at the counter, for example-and
also select customers at random for baggage screening. A pop-up screen will tell
the agent to affix an RFID device to the passenger's bags.
From there, the bags are placed on the conveyer belt behind the ticket
counter, just like any others. Radio-frequency receivers scan bags as they
travel the maze of conveyers in the luggage-handling system. When a receiver
finds an RFID-tagged bag, it triggers levers to automatically direct the bag to
a security area, where it can be screened via cameras and sensors for
explosives, chemicals, and other hazardous materials. Now, employees must look
for marked bags, physically remove them from the conveyer belts, open them, and
search them by hand.
In testing, the system is successfully routing 99.8% of the tagged bags,
meaning that just one in about 400 needs to be handled manually. "RFID is the
centerpiece technology of the whole system, without which we couldn't make it
work," says Mark Denari, the airport's operations security coordinator. "And the
application holds a much broader promise than where we are now."
The airport pays about 75 cents per RFID tag-not too big a bite out of its
$10 million baggage-system upgrade budget, and a cost it expects will fall by
about 20% in the next few months. Denari says the airport will begin passing
along the cost of the devices to the airlines. Eventually, he sees the airport
generating revenue by offering RFID tracking of all luggage as an outsourced
service.
Other applications are in the works. Intermec has several projects under way
to embed RFID devices in reusable plastic pallets used to deliver fresh fruits
and vegetables to supermarkets.
Checkpoint Systems Inc., a supplier of security tags and radio-frequency
devices, has allied with Westvaco Corp., the nation's second-largest supplier of
cartons and packaging, to develop a system to embed the chips in cartons. It's
also found a market for RFID in more than 30 libraries and universities. Last
week, the University of Connecticut announced that it's putting tags on every
book. Rockefeller University's library in New York has added them to 112,000
books and journals. Students insert their library cards in self-checkout
machines that deactivate the RFID tag so it clears security and updates the
inventory system on who has the book.
Still, Sears is sticking with bar codes for retail shelves. "RFID is going to
come into its own for logistics first, where I can put receivers on the conveyor
belt and track goods from manufacturer to truck," says Mike LeRoy, director of
retail systems at Sears. "On the retail floor, you'd have to have an antenna on
every counter, and that means lots and lots of infrastructure."
In the meantime, Sears this month started handing out 15,000 SPT 1740
bar-code reading devices from Symbol Technologies Inc. to help its salespeople
check and replenish inventory, as well as speed up the delivery of large items
to its merchandise pickup areas. The handheld devices will connect to Sears'
existing 802.11b-compatible wireless LAN network infrastructure, based on Cisco
Systems' Aironet technology.
Since March 15, Sears has been testing the system in six stores for price
checking and to track the status of merchandise, LeRoy says. On Saturday nights,
for example, employees use the devices to check that the prices on the
merchandise correspond with the sales prices that will run in ads in the Sunday
newspaper, and that items are displayed in the correct places.
Next month, Sears will use the new setup for replenishment and merchandise
pickup applications and equip its employees with Zebra E3N portable printers.
That will make it possible to scan bins, tally up the inventory inside, create
stock lists, and reorder goods through the existing inventory system.
But even if retailers are taking it slowly, many people insist RFID will make
today's inventory management even better-letting companies automatically do what
they do now by hand. "Most technologies work their way down the application
curve from the high end," says Intermec's Mathans.
Advocates have high expectations. Ultimately, they say, RFID tags could be
used for consumer electronics, fraudulent-goods identification, and movie
rentals.