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RM inventory management
Progeon Retail & CPG Solutions



Progeon's retail outsourcing solution covers merchandising, store operations, and CRM (customer relationship management), and provides analytical solutions enhancing customer, store, and product planning. We combine IT and process outsourcing to deliver optimal operational efficiency and effectiveness.

The consumer packaged goods (CPG) industry must address rising customer power, fragmented mass markets and increasing complexity of product portfolios. Progeon's CPG solution offers a broad array of supply chain, order management, operational, and customer specific solutions. Our analytics solution spans multiple intelligent processes across the value chain and can provide insights to respond to market needs, manage business risk, and improve business performance.


 Retail Service offering

  • Context Functions
    • Finance and accounting
      • Accounts payable and receivable
      • Processing
      • AP/AR reconciliation
      • Fixed Assets Accounting
      • Financial Accounting and reporting
    • Human Resources
      • Payroll processing
      • Compensation administration
      • Benefits administration
      • Recruitment and training support
    • Procurement
      • Vendor management
      • PO management
      • Distribution and logistics management
      • Tactical sourcing
  • Store Functions
    • Operations Support
      • Store manpower scheduling
      • Inventory management
      • Forecasting and replenishment support
      • Collections support
    • Category management
      • Assortment planning
      • Category resource allocation
    • Master Data Management
      • Item Data Management Item
      • Item creation, Item maintenance
      • Item delete, Item Force-out
  • Customer Centric Functions
    • Customer relationship management
      • Call centre support
      • Online sales support
      • Catalog sales support
      • Loyalty program tracking
    • Credit card processing
      • Card transaction processing
      • Collections management
    • Content design
      • Merchandising collateral planning and design
      • Catalog design
  • Analytics and Knowledge functions
    • Research
      • Industry analysis
      • Competitive Intelligence
    • Store sales analysis
      • Store revenue and profitability analysis
      • Category profitability analysis
      • Localized promotion planning
    • Product analysis
      • SKU contribution analysis
      • New product performance
    • Customer analysis
      • Customer spend analysis
      • Market basket analysis
      • Credit risk analysis
      • Promotion effectiveness

 



  CPG Service offering

  • Context Functions
    • Finance and accounting
      • Accounts payable and receivable
      • Processing
      • AP/AR reconciliation
      • Fixed Assets Accounting
      • Financial Accounting and reporting
    • Human Resources
      • Payroll processing
      • Compensation administration
      • Benefits administration
      • Recruitment and training support
    • Master Data Management
      • Item Data Integrity
      • New Item updation
  • Supply Chain Functions
    • Procurement
      • Vendor management
      • PO management
      • Variance analysis
    • Production Planning
      • Production planning
      • Materials requirements planning
      • RM inventory management
    • Logistics management
      • FG inventory management
      • Freight transaction processing
      • Sourcing and distribution planning
      • Variance analysis


  • Customer Centric Functions
    • Order Management
      • Quotation processing
      • Order processing
      • Order fulfillment
      • Collections and reconciliations
    • Customer Relationship Management
      • Call centre support
      • Online sales support
      • Contract monitoring & payments
      • Customised service design
      • Deal structuring
      • Promotion Management
  • Analytics and Knowledge functions
    • Planning
      • Financial planning
      • Procurement and sourcing planning
    • Marketing and sales analysis
      • Industry and competitive research
      • Customer, market and product analyses
      • Brand metric analysis
      • Geographical, channel, SKU sales trends & analysis
    • Key customer analyses
      • Customer sales trends
      • Customer profitability analysis
      • Promotion effectiveness

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 Differentiators

  • Progeon's transformational process outsourcing solutions straddle the entire value chain to deliver enterprise wide efficiency and provide critical insights for decision making
  • Progeon's business process solutions are aligned to current industry trends and reflect current thinking in the retail and CPG industry..

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 Lifecycle Management

Progeon partners with customers throughout the outsourcing process resulting in a transparent and structured process that proceeds in here phasesDiscovery, Transition, and Steady State Operations.



Discovery

For a company considering business process outsourcing, it is essential to look beyond the obvious labor arbitrage and address the following issues: What are the risks, not just regulatory but also operational? How do we ensure that there is no business disruption? What investments in technology are needed? How will we manage this change? Are the savings worth the pain of going through this change?

Progeon's Discovery' helps customers find answers to these and similar questions over a four to six week period.

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Transition

Progeon's ISO certified transition methodology is based on successfully transitioning over 500 processes across multiple geographies, multiple languages, and also from third party providers. We have also everse transitioned processes.

Progeon's transition methodology is divided into three phasesplanning, execution, and parallel runand managed through four tracksprogram management, knowledge, operations, and technologythat work in parallel to ensure that the migration of processes is as swift and smooth as possible.

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Steady State Operations

Robust governance structure: Our customers can continually monitor remotely running processes through online portals. We set up daily, weekly and monthly governance calls to ensure two-way communication to flag and manage issues. We have a structured escalation matrix and process for dispute resolution.

Continuous improvement: Progeon routinely runs quality improvement initiatives under the Six Sigma framework on day-to-day operations. We commit to ongoing yearly improvements in efficiency on all data processes to our customers.

 

Risk Management

Progeon has dedicated risk management team that is tasked with evaluating and monitoring our customers' risk. In the Insurance domain, Progeon risk managers, who include consultants from the insurance industry, draw up detailed evaluations and plans to manage operational and regulatory risks faced by customers across US, Canada, EU and Australia. They are part of our onsite or remote teams and ensure that the risk is managed at all times and mitigated to the extent possible.

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Offshoring Enabling Solutions

Progeon's proprietary ProPaSS' solution offers a complete and end-to-end capabilities that make it simple to outsource both online and paper-based processes. Our capabilities include:

  • Mailroom management
  • Document management (scanning, imaging, hosting)
  • Workflow management
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