Communication of order status with your
customers is a critical element in the overall success of your store. Provide
order status change emails to customers, keep track of order changes with
backend administrative notes, and provide customers with an easy login view of
their order status and invoice. This module is for MIVA Merchant 5.x. We also
have the corresponding
module for an older version of Merchant.
Features:
-
Order status updated in admin including tracking numbers and admin notes
-
Bulk update several orders' status with a single click
- Status change emails
with tracking links can optionally be sent to customers
- Unlimited number of
templates for the status change emails
- Quick inventory adjustment when
orders are cancelled
- End of day (EOD) productivity report for all dates, a
range of dates, or specific date
- EOD display all records or just the
records with a specific status
- EOD contains links to the order edit screen
for easy viewing of an individual order
- EOD display of products sold
summary reports
- Run a Stock Level Report (SLR) to determine which items are
nearing depletion
- Editable interface to change the inventory levels of
all/any products in the SLR
- Export the SLR to flat file for mass
editing/importing or to interface with your office backend
- Annotate
progress updates from multiple departments within the order record
- Progress
is visibile to other admin entities within your store at all times
-
Customers can view their order status history including tracking links and
product lists
- Order status history can use default or store built
template
- Customers can view their invoice within current orders from the
order status history or the link in the confirmation email
- Customers can
view their order status and shipping tracking by entering their order number and
email
- Customers can have one click re-order from invoices in the current
orders
- Auto-assign customer membership to price groups based on their order
total history
Feature
Details.
Provide order status change emails to customers, keep track of
order changes with backend administrative notes, and provide customers with an
easy login view of their order status and invoice. Easily manage customer
communication with this module and the related modules below.
The
membership system allows you to automatically include customers into price
groups when they log into your store and is based on their prior purchase
history. You set up your price groups as you would any price groups and assign
the applicable products to those groups. Then you specify a trigger level
required for the customer to be a member of each group. You can insert tokens
into the applicable screens, e.g. customer edit, welcome back returning and new
customers. Then when they log in, the token runs the order history for the
status codes you specify (e.g. F for filled), sums the totals, and checks to see
if they meet a membership level. If they do, they are inserted into the highest
qualified price group.
In addition to enhanced communication with your
customers, you may want to manage product levels associated with orders and
cancelled orders. Miva Merchant allows you to track stock levels of your
products online. As products are placed in the basket, the level is decremented.
If the order is not completed, the products are returned to the shelf when you
delete expired baskets. If the order is cancelled, the products are not
automatically returned to stock in the core Miva Merchant. The customer and
product management modules interface with the built in internal inventory
management (IM) system to improve the overall IM usability.
In the
administrative interface:
- Shipping tracking numbers, entered through admin, display in the customer
account and the status update email (can be linked directly to the shipper
tracking page)
- Change the order status and optionally send the customer an order status
email which can vary based on the style of the status email chosen. Email styles
are created using templates with tokens for insertion of specific variables. Can
update several orders at once with the bulk status update feature.
- Run an end of day-productivity report for all dates, a range of dates, or a
specific date displaying all records or just the records with a specific status.
A convenient link to the order edit screen makes viewing an individual order
quick and easy.
- Re-establish inventory levels for a product when an order has been cancelled
(auto-restock) or new quantities are put in your inventory.
- Run a Stock Level Report (SLR) to determine which items are nearing
depletion or all products being managed for inventory. Filter the SLR for
quantities below a specific level. You can even filter the SLR for a specific
text string within the product name and code. The module admin console includes
an easily editable interface to change the inventory levels of all/any products
in the report.
- Export a flat file of product codes, quantity, and product name for easy
mass editing/importing or to interface with your office backend systems or for
re-import into Merchant itself. In addition to the auto-export when you run the
SLR, this bundle includes additional import and export utility modules.
- Additional order related data can be added in the admin screen; employee
code making the status change, date of the change, narrative notes about the
order, numeric value (e.g. for adjustments). Multiple admin updates can be made
to each order's record by any department within your store (packing, shipping,
accounting, returns, etc).
From the customer account record:
- Customers can view the status of all of their orders, including update
information (e.g. tracking numbers) which is entered by the store owner through
admin. The order status history display can be modified by the store owner with
a template and tokens. You can even include hot links to carriers' tracking
systems with the number filled in. You'll need to enter your carrier tracking
URLs into the module's admin configuration screen. The number of carrier URLs
you include in admin is not limited.
- Customers can view their previous invoices as long as they are in online
batches or still in the unbatched orders.
- Even after orders and batches are deleted (you may delete processed orders
to save disk space) the customer can still review the basic products listed in
their order along with the shipping and payment info.
- Customers can re-order/duplicate a previous order with a single click from
the invoice (order details page) which are still in online batches (i.e. not
deleted) or as yet unbatched orders.
Be sure to take a look at
our other related modules which can enhance store - customer - vendor
communication even further. They include:
- Contact Manager - provide a support interface without needlessly including
your email on your store's pages for spam harvesters to capture
- Event Reminder - customers and store admin can schedule reminders to
themselves or others for specific events/tasks at specific times
- Follow-on Contact - generate after sales communication at pre-determined
points of time in the future
- Mail Manager - generate template emails (with tokens) as HTML or text as an
auto-response, e.g. as customer order confirmation or even welcome emails
The module currently fully supports the mivasql configuration
of MIVA Merchant 5. It also supports MySQL as long as load balancing has the
data stored on the single MySQL server. This would be the case in most of the
server setups. For those that are not, we are in the process of converting the
code for that remaining, very small group of MIVA Merchant stores. At this time
we have not had a problem. Modules will be moved to the top of the queue as
needed. | |
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