Madrid, 8 June 2006:
Amadeus, a global leader in technology and distribution solutions for the travel
and tourism industry today announced that Pulkovo Airlines, one of the largest
airlines in Russia, is now managing all its inventory and route network as well
as sales and reservations activity worldwide, on the new generation Altİa
Customer Management Solution (CMS).
Only nine months after Pulkovo signed an IT agreement with
Amadeus, the airline has replaced its legacy inventory and sales systems with
the Altİa Inventory and Reservation solutions. The seamless cutover, completed
in a record 10 hours, involved migration of all Pulkovo's flights and passenger
bookings on a weekend. Meticulous planning ensured the airline's critical
business functions were protected throughout the process in order to minimise
any possible impact on Pulkovo's sales activity.
Pulkovo operates 564 flights in Europe, Asia and the Middle
East. In 2005, it carried close to 3 million passengers. The IT agreement with
Amadeus is aimed at supporting the airline's modernisation and growth strategy.
The Altİa solutions open the way for development across the airline's IT
infrastructure and stability in its customer management operations for the
long-term. Specifically, Altİa Inventory and Altİa Reservation give Pulkovo
complete control over inventory and seat planning, the tools to maximise the
yield on every seat and the capacity to drive sales across multiple channels.
These consist of the airline's sales offices and travel agencies, and will be
expanded to incorporate online sales.
Commenting on the transition, Pulkovo deputy commercial
director, Irina Ostrovskaja, said: Pulkovo's migration team
would like to thank the Amadeus team for the excellent job which has led us to
the successful migration of Pulkovo to Amadeus Altİa.
Amadeus Vice President, Airline Business Group, Frİdİric
Spagnou, pointed out that Amadeus' extensive experience in implementing
technology for the airline industry was reflected in the quality of the cutover
for Pulkovo. This project demonstrates our ability to answer critical
technology needs in a wide range of market contexts, from the west, south,
through to the very promising eastern markets, he added.
Pulkovo is the second airline in 2006 to cut over to the Altİa
platform. South African Airways also transferred its sales and reservation,
inventory management and departure control facilities to the Altİa platform in
March. The two carriers join twenty two airlines, among them leading players as
British Airways and Qantas, which have entrusted their inventories to Amadeus.
They also join 150 others that have outsourced their sales and reservations to
Amadeus. As a result, Altİa Inventory is today responsible for managing airline
inventory representing 95 million passengers boarded per year, a figure which is
set to grow to over 500 million passengers boarded in 2010, while Altİa
Reservation drives airline multi-channel sales representing 496 million
passengers boarded per year.
Altİa Inventory and Altİa Reservation are part of the Amadeus
Altİa CMS portfolio which is based on a community concept that allows it to be
used simultaneously by multiple airlines to boost service to customers, improve
operational efficiency and grow revenue. Amadeus Altİa CMS is the first airline
customer management solution to be developed in 30 years, replacing legacy
airline passenger service systems. By enabling information to be shared in real
time between the reservation, inventory and departure control systems, it
empowers airlines of all sizes to sweep aside their inflexible legacy technology
constrictions and revolutionise the levels of service that can be extended to
customers.
Notes to the editors:
About Amadeus
A world-leading technology
and distribution solutions provider, Amadeus delivers unparalleled expertise to
the travel and tourism industry, including leading-edge solutions that cover
airlines' unique business needs, independent of their size, business model or
market reach.
Amadeus' pioneering new-generation Customer Management Solution
(CMS) portfolio, Amadeus Altİa CMS , serves network and regional
carriers. The Altİa portfolio, based on a pioneering community platform concept,
enables improved operational efficiency and increases revenue. The portfolio
consists of the Altİa Reservation , Altİa Inventory and
Altİa Departure Control solutions.
Low Cost Carriers have alternative Customer Management Solutions Amadeus Pioneer CMS and Results CMS by Amadeus - based on
adaptive technology that provides robust options that easily adjust to their
evolving operational requirements.
Further complimenting these integrated IT solutions is the
Amadeus e-Travel Airline Suite that includes the Amadeus e-Retail
engine , which powers more than 120 websites of over 60 airlines.
Other standalone IT solutions include: revenue integrity and
automatic ticket reissue tools, in addition to full e-ticket interlining and
ground-handling management technology services.