Blueprint for Textbooks I: Inventory Management for
a Better Bottom Line
| At the end of this program, participants should be able
to: |
| Collect the information necessary to make solid pre-ordering decisions and
use this information to determine order quantities and identify actions you can
take to minimize re-orders. |
| Apply forecast and stock decisions to obtain better results for your buyback
process. |
| Determine steps for effective textbook "return or keep" decisions. |
| Perform a sell-through analysis to reduce the percentage of returns and
increase gross margin on textbooks. |
| Use the textbook planning calendar as a tool to build and manage a solid
textbook inventory program for your store. |
Topics
| The textbook cycle |
| Creating and maintaining a textbook calendar |
| Performing a sell-through analysis |
| Researching projected sales |
| Sourcing books |
| At-risk titles |
| Minimizing reorders |
Available Program Durations: Full-day and half-day
Blueprint for Textbooks II: Communicating Effectively with
Faculty
| At the end of this program, participants should be able
to: |
| Develop proactive strategies to communicate and strengthen relationships
with faculty. |
| Choose and practice different communication methods to reach
faculty. |
| Design a faculty communication strategy, from adoptions to sell-through,
based on a case study. |
Topics
| Faculty and Bookstore Perceptions |
| Six Steps to Effective Communication |
| Assessing Your Faculty Communications Quotient |
| Methods of Communication |
| Communications Planning |
| Helpful Tips to Enhance Faculty Relations |
| Becoming an indispensable faculty and campus
resource |
Available Program Durations: Full-day and half-day
Visual Merchandising Essentials: The Elements of Display
| At the end of this program, participants should be able
to: |
| Apply the basic elements and principles of design and display. |
| Analyze the use of color to emphasize product characteristics, stimulate
visual awareness in customers, present merchandise, and enhance sales. |
| Demonstrate how lighting can enhance product presentation or stimulate
visual awareness. |
| Evaluate the roles signage plays within the college store. |
| Create goals to visually enhance a display or area back in your own
store. |
Topics
| Elements and principles of design and display. |
| Explore ways to merchandise with limited funds. |
| Analyze the use of color and light to emphasize product characteristics,
promote visual awareness, and present merchandise effectively. |
| Explore the role of signage in the college store. |
| Build a simple display with your fellow participants . |
Available Program Durations: Full-day and half-day
Leadership in the College Store
| Do you sometimes think that many challenges in your store could be
resolved if your employees were more skilled as leaders? Have you ever wondered
what makes a good leader? |
| NACS recognizes the value of teaching a person concepts and skills that can
be applied to many situations versus providing a solution to a single
situation. |
| Therefore, the NACS Education Department has adopted a leadership model to
guide NACS leadership education this year. James Kouzes and Barry Posner looked
at how ordinary people accomplished the extraordinary in developing a powerful
leadership model: THE LEADERSHIP CHALLENGE. |
| Through extensive interviews, case studies, and solid research methods,
Kouzes and Posner have discovered five core practices that exemplary leaders
rely on to perform their personal best. Outstanding leaders-Challenge the
Process-Inspire a Shared Vision-Enable Others to Act-Model the Way-Encourage the
Heart. |
| People who consistently use these practices create higher performing teams,
inspire renewed loyalty and commitment, reduce absenteeism, turnover, and
dropout rates, and demonstrate a high degree of credibility that heartens those
people around them. THE LEADERSHIP CHALLENGE gives you the knowledge base,
resources, and tools you need to cultivate and successfully apply these key
practices. |
| The NACS Education Department is working with key volunteers in the
association to offer an educational program based on the effective, proven
program offered from Kouzes and Posner on THE LEADERSHIP
CHALLENGE. |
|
Topics
| Identifying leadership strengths and areas for
improvement. |
| Challenging the status quo to spark innovation. |
| Strengthening others' abilities to work together as a successful team and to
share an inspired vision. |
| Building commitment to key values through personal actions. |
| Encouraging extraordinary results in others. |
Available Program Durations: Four-hour
Each program generates ideas on how to implement the Leadership Practices in
your store.
| At the end of this program, participants should be able
to: |
| Define asset protection as an operational philosophy. |
| Develop an asset protection plan. |
| Develop an asset protection plan. |
| Implement safeguards that prepare your store for internal and external
threats to the store's assets . |
Topics
| Maintaining personal safety and physical security |
| Protecting assets from external threats |
| Protecting assets from internal threats |
Available Program Duration: Two-hour
Financial Management: An Overview for Buyers and Managers
| At the end of this program, participants should be able
to: |
| Formulate financial goals in the college store. |
| Analyze and utilize income statements. |
| Evaluate the financial impact of inventory management. |
| Interpret financial factors that impact store operations. |
| Employ the benefits of benchmarking. |
Topics
| How to use financial data and success factors for financial
management. |
| Analyzing the components of income statements. |
| Managing, planning, and impacts on inventory. |
| Fiscal and booked inventory. |
Available Program Duration: Two-hour
Digital Delivery and the College Store
Created by a project team from the NACS Course Materials
Committee, this program is designed to expand your knowledge on digital content
delivery of course materials within higher education. This curriculum combines
current industry research, marketplace trends and developments, relevant
skill-building exercises, and a planning activity to help participants address
digital content delivery on their campus. The specific topics addressed by the
program are listed below.
Topics
| A review of digital delivery terms and basic issues. |
| Currents trends in digital delivery. |
| Becoming an active participant of the digital delivery movement on your
campus. |
| Digital delivery copyright issues. |
| Sharing of challenges and effective solutions from the participants (with
facilitator feedback). |
Available Program Duration: Four-hour
Each program generates ideas on how the college store can work to "engage its
digital campus."
Your Human Resources Role
| At the end of this program, participants should be able
to: |
| Integrate the elements of the generic Human Resources model into your store
manager's role. |
| Adopt success strategies you can use in your Human Resources role. |
| Operationalize good Human Resources management for your staff and your
customers. |
Topics
| Planning: How to create a Human Resources Plan. |
| Recruiting: How to advertise for, interview, and select
candidates. |
| Training: Tips on orientation, job skills training, cross-training, and
professional development. |
| Evaluating: Tips on when and how to evaluate performance. |
| Coaching: Tips on improving morale, communication, and performances as well
as planning for leadership continuity through a succession
plan. |
Available Program Durations: Two-hour, three-hour, and
four-hour
Developing a Vision & Mission for the
College Store
| At the end of this program, participants should be able
to: |
| Correlate the importance of the store's vision and mission to the success of
the store. |
| Organize the process for writing vision and mission statements for your
store or department. |
| Judge examples of vision and mission statements. |
| Create a "game plan" for a strategic plan. |
Topics
| An examination of change agents in the collegiate retail
industry. |
| Planning necessary for the creation of vision and mission
statements. |
| A guide to create a vision statement and a look at some examples. |
| A guide to create a mission statement and a look at some examples. |
| Steps for creating a strategic plan and aligning it to your vision,
including internal analysis and goal development. |
| Planning exercise to prepare participants for creating or refreshing vision
and mission statements back in their store. | |
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