Group Training Classes

CAM regularly holds general training classes for Retail ICE customers. These classes are designed to help you with key areas of the software, such as purchasing and receiving, inventory management, managerial reporting, and barcode printing.

Classes are held on the 2nd and 4th Friday of the month. Please call at least 2 weeks in advance as classes are subject to change.

In-house Training

If you cannot attend a group training class, or if you are seeking a custom training class tailored to your specific needs, CAM also offers you the opportunity to come into one of our offices for a half day or full day with one of our software trainers. Training is available in both our Fountain Valley, CA office and our Henderson, NV office. We offer structured training sessions for new customers, advanced training for those already familiar with the basic workings of the system, and custom sessions that can be tailored to meet your specific needs. If you are interested in visiting us, please fill out this training request form. Please note that in-house training is limited to 6 attendees.

Pricing*

• Phone training: $120 per hour.
• Group training class: $395 for a full day class for 2 attendees. $95 per each additional attendee. A full day includes 5 hours of training and 1 hour for lunch. Please note that this price does not include hotel, airfare, or food.
• In-house training: $495 for a full day. A full day includes 5 hours of training and 1 hour for lunch. Please note that this price does not include hotel, airfare, or food.

* Pricing is subject to change.

Group Class Outline

Maintenance: Store setup - Skip GC at this point Communication setup Taxes Currency Tender Reason Codes Training Mode Employee Security Country Maintenance Zip code Inventory: Methods to Define Database; setting up products (style relation) Vendor Product Maintenance screen Alias Table Product Notes Product Sales Review Store Stock Management Price Levels Gift Certificate/back to store set-up Adjust Levels Inventory Status Price changes Physical Inventory Transfers Customer: Adding a customer In-house Credit Pricing Frequent Buyer Notes User Defined History Customer Reports Customer Query Point of Sale: Clocking in/out Logging in/out Maintain Register Settings Opening the Register Paid Ins, Paid outs, no sales Closing the register and balancing the drawer Scanning Product Manual entry Alpha Entry Multiple Product List Search Additional Information Changing Qty, Changing Price, Changing Tax Changing Subtotal, Discount Attaching a customer Crediting a Sale to a specific salesperson Adding Notes Creating Layaways, hold Tickets Reopening a receipt Selling PLU Products, gift Certificates Selling Products with Serial Numbers Tendering; Cash, Checks, Credit Cards, GC, Credit memos (issued & Redeemed) ATM, Coupons & Flyers, Foreign currency Voids, Post Voids, Returns In-house customer - charges, and payments POS Reporting - Sales person (Dept, Day of the week, week, vendor) Department Report, Hourly Report Register open/Close Report Register Receipt Review Settle CC Transaction Report

Purchasing: Create PO's PO size screen PO - Report Order Summaries Receiving - Packing Slip, Entire/Partial Receiving Size Receiving Report Receiving Worksheet Receiving PDT, Verification, PO Selection, receive store conversion, invalid UPC's Receiving Query PO Tag Printing Tag Printing - Products, PO's, Price Changes Warehouse PO's (main & remote) discussion Replenishment PO's (warehouse) discussion Model Stock Reorder Outstanding PO Report Remote Operations: Communication setup Import/Export Files Resend Data Star Comm Scheduler/Backup, Execute Program, pop-up messages, report Star, SQL Base Performance Utility/Star Comms Communicate Using Polling - Quick Call Viewing Log Files Reports: Best/Worst Seller Commissions Credit Card inquiry Credit memo/Gift certificates Inventory Valuation Item history Layaway/hold Markdown Analysis Product List Profitability Register Summary Report Star; Selection, Store Select, Level of Detail, Column selection- calculated fields, Subtotals, Sort, Filter, Matrix Predefined Reports - Report Star Sales Person Sales/Profit Flash Store Facility Tax Summary Time Cards Transaction review Transaction summary Transfers Utilities: Change Background image Information Station Store Inventory Activation Printer Setup Program Setup Receipt Line verification Remove Sku's SQLbase Backup utility SQLbase Restore