CentreDesk is a freeware multi-user
help
desk
solution.
One of the four CentreDesk
Help
Desk
group, that are affordable and easy to use Core elements are: Fast, easy call
logging, easy call tracking, with the full history of all actions taken. Easily
assign logs to technicians
Time
tracking
(calculates holidays and working days) and flagged to indicate the current
status and duration Logs that are awaiting a reply for quotations, or are in the
workshop, or awaiting parts are automatically set to "On Hold" Security ensures
that only logs assigned to individual technicians can be viewed by them.
Provides a flexible workflow. Your customers are kept informed as to the
progress of reported faults, with emails being sent to confirm: That the issue
has been logged, and the details Quotations (approved or rejected) Invoicing
(including a cancellation fee option) and a Batch Email facility.
Invoice
summary Log completion Your SLA Contract labour charges are automated for
quotations and invoices, so you don't need to remember the different rates for
each client and category. A fully functional Parts inventory To maintain good
relations with your customers, the CentreDesk solution makes available the tools
needed to provide the support and attention to detail, that prevents logs from
falling between the cracks.
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Free
download from Shareware Connection - CentreDesk is a freeware multi-user
helpdesk solution. One of the four CentreDesk Help Desk group, that are
affordable and easy to use. Fast, easy help desk call logging, easy help desk
call tracking, with the full history of all actions taken | |
|
