Many Telecommunication companies, especially in the mobile sector, are
retailers in their own right, as they take their offerings to the physical
malls, specialty stores and main streets rather than relying just on visitors to
their Web sites. This means they need to learn and leverage classic retail
disciplines as well as those of a traditional telecommunication provider.
A key challenge for any retailer is inventory management: too much inventory
means unnecessary cost; too little increases the risk of losing sales. Even with
frequent deliveries, daily information updates may not be in time to optimize
inventory management. As with any retail process, if it is to work well it must
be successfully implemented by the people working in the shops not by head
office. If there is client software, that must also be maintained at the branch
level and employees must be trained to use it.
Open Text helps you address these challenges with Enterprise Content
Management (ECM) software solutions for retail inventory management, linked to
SAP® R/3, which can provide a simple form-based process driven by workflows in
interaction with the SAP system while managing all of the exception processes
and supporting documentation such as letters, faxes and emails.
ECM solutions from Open Text for Retail Inventory Management deliver this
functionality with the following components:
Supplemented by Business Content (e.g., predefined workflows) to give
you a head-start in configuring workstreams and processes, Consulting Services,
Training and Support tailored to meet
your requirements.
